Returns & Exchanges

At T2 Tea, we want you to love your brew; if you are not entirely satisfied with your purchase, we offer a 30-day return policy for most items. Please note that for food safety reasons, tea products must be unopened and in their original packaging to be eligible for a refund.

Return Process

• 1.
  Check Eligibility

  Ensure your tea is unopened with the seal intact, or that your teaware is in its original packaging and unused condition within 30 days of purchase.

• 2.
  Contact Support

  Reach out to our customer care team with your order number and reason for return to receive a Return Authorization number and shipping instructions.

• 3.
  Pack Your Items

  Securely package the items to prevent breakage during transit, clearly marking the Return Authorization number on the outside of the parcel.

• 4.
  Ship and Refund

  Send the package back to our warehouse via a trackable service; once inspected, we will process your refund to the original payment method within 7-10 business days.